Refund and Cancellation Policy

Cancellations

- Orders can be canceled within 1 hour if not processed or customized.

Refunds

- Eligible only for defective or incorrect items

- Must be reported within 48 hours of delivery with photo/video proof.

Non-Refundable Items

- Customized NFC cards are non-refundable unless faulty on arrival.

To Request a Refund

- ■ Email: support@urbantap.in

- ■ Phone: 9811276001

Our team will review your case and respond within 3–5 business days